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WelcomeGMR .pdf

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Anteprima del documento

It is a pleasure to have welcomed you to Villa Agrippina a Gran Melia Hotel in Rome! Thank you for
choosing our property for your vacations and for the trust given to our Gran Melia brand.
All the Villa Agrippina a Gran Melia Hotel team is at your complete disposal to assist you even
better than before with our passion, dedication and professionalism.
We would like to give you quick information about the services running in the hotel:

New directional and security signage has been created to guarantee your safety and comfort
All our colleagues are provided with protective equipment and disinfection stations are located at
strategic locations to maximize hygiene

Protective screens are installed at the front desk
Key cards and pens are sanitized prior to your arrival and following your departure
We are currently working with digitalization to simplify some processes for example we will be
delivering your invoices via email.

The Breakfast Experience is available a la carte from 08:00 am - 11:00 am in our Gala restaurant
overlooking the pool

Our Gala restaurant is available for lunch, snacks and dinner from 12:00 10:00 pm.
Advance booking is required.

Our housekeeping staff has been trained to prepare and refresh your room wearing personal
protective equipment as well as carefully as follow the strictest cleaning and disinfection standards.
The entire housekeeping staff is available once a day to refresh your room
and for any further assistance.
The minibar is available through room service

To simplify and easy the check-in process at your arrival, we kindly ask you advance to our team
some specifications regarding your room and stay preferences.
Please follow the online questionnaire Smooth Check in & Your Preferences.

Spa facial treatments and massages are available only by advance reservation, min. 24hr, please
be informed that the circuit is temporally not available due to covid19 situation
Our outdoor pool is open daily with lifeguard service from 10 am to 6 pm
Please be informed that the Gym is temporally not available due to covid19 situation.
We remain at your disposal via the following email and by
phone on +3906925901 for further information you may need.
Thank you for choosing Villa Agrippina a Gran Meliá Hotel to Stay Safe with Meliá.

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